privacy policy
Last updated: September 12, 2025
Lleu Labs Inc. ("Lleu Labs," "lleu labs" "we," "our," or "us") values your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices. It applies to lleu.site, the website builder service, and related services.
Our website creation service is available to residents of Australia, Austria, Barbados, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Trinidad and Tobago, and the United Kingdom.
Please note: While our website creation service is only available in the countries listed above, websites created using lleu.site are accessible to visitors worldwide.
If you have any questions, contact us at help@lleulabs.com.
1. What Information We Collect
We collect only the information needed to provide our service:
Account details such as email, password (encrypted), and billing information
Billing and payments handled securely by Square (their privacy policy governs your use of their payment portals)
Tenant and website data including the content you upload (such as text, images, contact information). You control whether this information is displayed publicly on your website
Communication information such as your email, which may be used for platform updates, service notices, or optional newsletters
Cookies which are only essential session cookies for login and account use
System logs which are kept to ensure security and stability of our platform
We do not use analytics or tracking cookies.
1a. Website Visitor Information
When you visit websites hosted on lleu.site (yourname.lleu.site):
We do not collect, store, or track any personal information about you
We do not use cookies, analytics, or tracking tools on user websites
System logs may record basic technical information (IP addresses, timestamps, requested pages) for security and system maintenance only
These logs contain no personally identifiable information and are not linked to individual visitors
We do not sell, share, or provide any visitor data to third parties
2. How We Use Information
We use your information to provide and maintain your account and websites
We use it to process payments (through Square)
We use it to communicate with you about your account or important service updates
We use it to ensure the security and stability of our systems
We may use it to send optional newsletters or promotional emails (with your consent)
3. Legal Grounds (EU/UK users)
Under GDPR/UK GDPR, we process data on these bases:
Contract: running your account, billing, hosting your websites
Legal obligation: recordkeeping for tax and compliance
Legitimate interest: system security, abuse prevention
Consent: when you choose to receive marketing emails, or when you publish personal information on your websites
4. Sharing Information
We do not sell, rent, or share your personal data or any website visitor data with third parties for marketing or commercial purposes.
We may share limited account holder information only with:
Square – for payment processing
Resend – for email delivery
BunnyCDN – for website caching
OVH – our hosting provider (servers in Canada and France)
All providers are under contracts that protect your data. Website visitor data is never shared with any third parties.
5. User-Generated Content
You control what content is published on your websites. If you choose to post personal or sensitive information publicly, you do so at your own responsibility. Lleu Labs is not liable for disclosures made by you or your website visitors.
6. Data Storage and Retention
Account data is stored on servers in Canada (Quebec/Toronto) and France (OVH)
Backups and logs are kept as long as reasonably needed for system integrity and security
If you delete your account, account data is removed within 30 days
7. Your Rights
Depending on your location (Canada, EU, UK), you have rights to:
Access, correct, or delete your personal information
Export your data
Withdraw consent to marketing emails at any time
Restrict or object to certain processing
You can manage most of these directly in your account settings, or by contacting us at help@lleulabs.com.
8. Security
We use reasonable technical and organizational safeguards (such as encryption and access controls) to protect your data. No system is 100% secure, but we work to keep your information safe.
9. Age Requirements
Our service requires users to be the age of majority in their country of residence (18 in most jurisdictions, 19 in some Canadian provinces). We do not provide services to minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or within the platform before the changes take effect.
11. Contact Us
If you have questions or concerns, contact us:
Lleu Labs Inc.
Email: help@lleulabs.com
